As a brokerage with digital capabilities, we have many channels available for you to connect with us. We should be able to serve all aspects of your insurance needs without being in the office. Please see payment options and contact methods below.

How is my insurance company responding to COVID-19?

Over the past few months, we have received many questions in regards to what insurance companies are doing to support policyholders during the COVID-19 pandemic.

If you have questions or concerns regarding your policy, we ask that you please visit your insurance company’s website to read their latest COVID-19 update. This will provide you with immediate and the most up-to-date information.

If it’s an urgent matter, please contact us.

Insurance company responses to COVID-19:

How do I make a payment?

Please call us for payment options and questions.

  • Payments can be made via etransfer to: [email protected]
  • For payments that may exceed your etransfer limit, Petley-Hare Limited can be set up as a payee through online banking. You will need to enter an 8 digit alphanumeric account number – your policy number. For policy numbers less than 8 digits, fill the extra digits at the beginning with zeros. For policy numbers greater than 8 digits, enter the first 8 digits.
  • For all etransfers and online payments, please be sure to advise your broker of the details when making the payment i.e. amount, policy number and client ID number so that payments can be applied promptly.

How do I get a refund?

  • Refunds will be issued via etransfer.

Contact us:

General Inquiries
[email protected]
Service Inquiries
[email protected]

You can also message us by clicking the icon in the lower right hand corner of this page or fill out our contact form.

Thank you for your patience and understanding, and please stay safe.

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